Delivery Speeds

Multiple delivery speeds

In the shopping cart you can select between several binding delivery options: Standard, Express, Express Plus and, in some cases, even Overnight. The latest, binding delivery date is always shown. Delivery may occur sooner but never later than indicated. Choose the ‘Fixed delivery day’ option to define a specific day for delivery. The package will then be shipped to reach you by 12:00 p.m. on the specified day. The available delivery periods may differ from product to product. The manufacture and delivery of products using the Overnight option is only available for certain products and on orders placed by 11:00 a.m. each day. The order placement day will only be included if you have placed your order and sent us your final print data by 12:00 p.m.; otherwise the delivery time will be extended by one working day. In the case of advance payment, we must also receive the valid bank transfer form by 12:00 p.m. The option Overnight can be selected at any time of day, but as of 11:00 a.m. the delivery time will be extended by one working day as overnight delivery is no longer possible. When choosing Standard, Express or Express Plus delivery, the order placement day will be included if the order has been placed before 12:00 p.m.

Shipment of orders with different delivery periods

Should your order include items with different delivery periods (e. g. roller banner stands and pop up canopies), we will only dispatch the entire order once all products are ready. Partial delivery of orders placed via our online shop is not possible. If you need certain products more quickly, please divide your order into several orders. As a general rule: the product with the longest lead time determines the soonest possible delivery date.

Orders involving a premium data check

If you have requested the premium data check for one of your ordered items, your indicated delivery date will only apply if your press proofs are approved by 12:00 p.m on the order date. This is theoretically possible but rather unlikely in practice. In this case the delivery period will only begin once written approval of the press proofs has been provided. The sooner the press proofs are approved, the sooner we can produce the products.

Your confirmed delivery date

The binding delivery date is determined by adding the production time and the shipping term. Weekends, bank holidays and company holidays are not counted. The delivery date applies provided that all of the following criteria are met by the deadline of 12:00 p.m. on the order date.

1. The correct print data must be at our disposal.
2. Payment must have been successfully completed or agreed.
3. Press proofs must have been approved in writing.

Please note that we assume no liability for any delayed delivery due to force majeure or the improper performance of duties by the logistics provider. As described above, the calculated delivery date may need to be extended as a result of several factors such as erroneous or missing print data, delayed advanced payment, no approval of the press proof from the premium data check, shipping to islands or regional bank holidays. Manufacture will begin only after the payment, the print data or, if necessary, the approval of the press proofs have been received.

Important information for customers outside Germany

Unforeseeable customs delays or discrepancies occasionally occur. We do our best to avoid such inconvenience but in some cases require your active assistance. Shipping to countries other than Germany always takes slightly longer. The online shop automatically extends the delivery period depending on the selected destination country. However, the date may always vary slightly and is therefore non binding.